Active Incident

Updated a minute ago

This page shows the status of all Ledger services. Cryptocurrencies supported by third parties (such as NEO, Expanse, Ubiq, etc.) are not operated by Ledger and therefore not shown on this page. To contact support please visit https://support.ledgerwallet.com/

Incident Status

Partial Service Disruption

Components

Ledger Wallet - Zcash (ZEC)

Locations

Cryptocurrencies



July 18, 2018 7:13PM UTC
[Identified] ONLY ZCASH USERS HAVING RECEIVED FUNDS FROM A SHIELDED ADDRESSES ARE AFFECTED If the funds on the Ledger device were from a pre-overwinter z-address to t-address utxo, meaning someone sent funds to their Ledger (before overwinter activated) from a shielded address, that transaction fails to be sent out. Our engineering team is currently investigating to find a solution.

July 24, 2018 1:25PM UTC
[Identified] We're still investigating the problem and have no ETA to provide.

July 31, 2018 10:39AM UTC
[Monitoring] We have pushed updated on the Ledger Live and Ledger Wallet Bitcoin Chrome applications. This should solve most of the cases. We are now monitoring for persistent issues. Please export logs and send them to support if you still cannot transact with Zcash.

August 6, 2018 10:52AM UTC
[Monitoring] -

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Active Incidents

0

Active Maintenances

0

Incidents Last 7 Days

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Ledger Wallet - Zcash (ZEC)




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